Social Worx - Our Policies

Last updated: 24th May 2018

We value your privacy. Below are details of how we ensure your privacy and protection when using Social Worx.

GDPR compliance

As of May 25th 2018, the EU's General Data Protection Regulations (GDPR) take effect. This document outlines our progress in regards to our GDPR compliance and the steps that we have taken to ensure that your rights to privacy are protected.

We have updated our Privacy Policy to contain mentions of the few instances where we require personally identifiable information. This is usually an email address in order to log into Social Worx or a social network username in order to manage your account.

At Social Worx we build our systems with your privacy in mind, if data collection isn’t necessary to the fundamental features and usage of our platform, then we won’t collect it. Any data that we do collect is only used to further your experience of the Social Worx platform.



Our platform makes it simple for you to delete your account and have your data completely forgotten. You are also able to request your information to be exported and sent to you for review.

Ahead of the GDPR deadline of the 25th May 2018, here is the progress of our GDPR compliance:

  1. Data Mapping

    Status: Complete



    All areas of Social Worx have been audited in regards to the personal data that we collect and how we use it. Where it has been found that personal data collection is not essential, we have removed the process of collecting that data.

  2. Privacy Policy

    Status: Complete

    Our Privacy Policy has been updated to ensure that it is easy to understand, contains the proper language and clearly communicates any instances of personal data collection.

  3. Cookies

    Status: Complete

    

In order to comply with the E-Privacy Directive, cookie notices have been added to all marketing pages. We do not collect personally-identifiable information with these cookies, but we want to make our users aware that we use them.

  4. Deletion

    Status: Complete

    
A user has the right to be forgotten, and with that, all of their personal data removed. Within our platform, you are able to delete your account. To remove your Social Worx account, please click here or get in touch.

  5. Access / Portability

    Status: Complete


    A user can request access to a copy of the personal data that we have collected. If you wish to access this information please get in touch.

  6. Modification

    Status: Complete

    We have built the Social Worx platform to allow the easy updating and modification of your user information. If there are aspects of your user data that you are unable to modify within the settings part of the platform, please don’t hesitate to get in touch.

  7. Sub-processors (Third Parties)

    We are committed to displaying a list of all current sub-processors that Social Worx use. A sub-processor includes any third party that we share personally identifiable information with.

    Please find a list of our sub-processors below:



    1. Google
    2. Hotjar

    3. Sparkpost
    4. Cloudflare

    5. Stripe

Frequently asked questions about GDPR and Social Worx

Q: As someone who posts about my business / product, how will the GDPR affect me?

A. If you are a business with customers in the EU who handles personal data of these customers then the GDPR will be applicable to you. If you are unsure about what steps are necessary to become compliant, please consult a legal advisor.

Q: Does the GDPR change how I can use Social Worx?

A: No. Social Worx’s features and functionality are unaffected by the GDPR.

Q: How does Social Worx collect data—by e-mail, electronic forms, activity tracking, etc.?

A: We collect data when a user signs up to the Social Worx platform. Where data tracking is enabled we make sure that we do not collect personally identifiable information.

Privacy Policy

Last updated: 24th May 2018

Our full Privacy Policy is available at the link below. A quick overview of recent changes to the policy:

  • Increased clarity on what sensitive information is collected and why

View our Privacy Policy

Terms of Use

Last updated: 24th May 2018

Our full Terms of Use is available at the link below.



View our Terms of Use